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SelectQuote Help Center

How to Run an Internet Speed Test

Having Network Tab Open In Background For Troubleshooting

Open Network Tab

This article shows you how to take a screenshot

How to Take a Screenshot & Paste

This article shows you how to open up and view GIFs and pictures larger

Opening GIFs And Pictures

After SelectCare Deployment and Basic Troubleshooting

Clearing Chrome Cache

Google Chrome Third-Party Cookie Deprecation can be reversed with these instructions.

Google Chrome Third-Party Cookie Fix

How to...

Installing Clear Cache Extension, chrome, missing extension

Installing Clear Cache Extension

browser chrome edge program opening settings default wrong opens

Setting Default Web Browser

setting settings default .pdf open opens opening save saving document browser

Setting Default .pdf Program

Setting Defaults

This article shows how to reset your Five9 station

Five9 Phone Station Reset

Five9 is a softphone software embedded into SelectCare. The dialer can be found on the right side of SelectCare.

Five9 FAQ

How to Fix Sound Quality Issues

How do I access Five9 Support and Training?

Five9 adapter showing Softphone component is not installed

Five9 Requires Additional Component

The built in Five9 in CRM will sometimes require the acceptance of a notice on a separate window. This window occasionally doesn't populate.

Accepting Five9 Maintenance Notice

Five9

testing sound devices headset does not work working can't hear them hear me make sure malfunction audio test speakers check output

Testing Your Headset Speakers

testing sound devices headset does not work working can't hear them hear me make sure malfunction audio test mic check input

Testing Your Mic

headset cant hear me them lost audio station check disable devices

Disabling Sound Devices

Sound

troubleshooting home network fix speeds slow lag can't open connection issues vpn drops drop dropping intermittent speed internet

Troubleshooting Home Network/VPN Stability Issues

Network Related

hard refresh ctrl F5 restart ping reach out backend sync connect  establish stagnate dropped reset wont load odd behavior won't save error

How to Hard Refresh

Can't close messenger, Intercom won't go away, close, minimize, zoom

Intercom Messenger Stuck

Ultipro issues

Kronos issues

Updating update windows check for updates slow lag issues open error problems problem run OS operating system

Updating Windows OS

managing google chrome extension browser redirect home page virus malware trojan wrong search engine open opens opening IE edge remove

Managing Google Chrome Extensions

Time zone system clock settings hour behind ahead hours events appointments after before

Setting Time Zone for your Computer

printing printer print can't setup admin install connect help

Remote Printing Policy

agent sales reporting commissions premium report reports tracker

Sales Reporting

updating update google chrome browser current unusual behavior won't

Updating Google Chrome

setting settings google time zone hour before after events appointments times clock timing ahead behind

Setting Google Time Zone

managing notifications web sites site pop ups ads malware trojan virus opening wrong page maps news stories navigation weather interrupt

Managing Notifications From Web Sites

Additional Help

ServiceDesk Portal

UKGPro

The SQuare

Find answers and get help from Intercom Support and Community Experts

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