Hold down the "Ctrl" key and then press the "F5" key, this performs a hard refresh.
Alternatively one can also hold down "Ctrl" + "Shift" keys and press the "R" key as well.
This function serves to reach out to the backend of Five9 as well as the SelectCare backend to request that call traffic routing be reconciled to the most efficient path and to ensure that one's connection to the SelectCare database stays open and poised to send and receive data.
It is advisable to perform this step as often as every 20-30 minutes for the best results.
This will not drop an active call, however it is advisable to ensure that and lead information is saved prior to performing this step.
This simple step can make a large positive impact on general stability and quality of life in using Five9 and SelectCare if applied on a consistent regiment.