Logging in:
Q: What is my username?
A: Your username will be application specific. Below is a list detailing what your
login will look like for each:
Senior -- first.last@slectquotesenior.com
Customer Care Advisor -- first.last@slectquotesenior.com
Flex -- first.last@slectquotesenior.com
SQ Auto Home -- first.last@selectquote.com
Life -- first.last@sqlife.com
United Health Care -- first.last@squhc.com
Q: I forgot my password!
A: Navigate to https://login.five9.com/ and
select Forgot username or password? to reset.
Q: I forgot/lost my Station ID.
A: In gmail search for "Five9 Station ID and Voicemail Setup". This email contains your Station ID.
Q: I received a ‘Softphone station requires additional component' error when
logging onto Five9 inSelectCare
A:
Login to https://login.five9.com/
Select Tools & Add-ons
3. Under "Installing the Five9 Softphone" click 'follow these steps'
4. Select Chrome extension & install
5. Also Select Windows platform & install
Q: I don't hear the 'beeps' when signing onto Five9 in SelectCare
A:
While logged in to Five9 in SelectCare
Set phone bar status to "not Ready"
3. Click the Restart Station button at the bottom right
Q: I have a Plantronics or Jabra wireless headphone that's not working.
A: If your headset requires additional software, create a Helpdesk Ticket.
Q: My Five9 is corrupted
A: Restart your computer. If that doesn't fix the issue reach out to Helpdesk
If you have any questions, please reach out to telcoteam@selectquote.com. Thanks!