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All CollectionsApp Support Request & Communication Guidelines
SelectCare Configuration and Workflow Requests
SelectCare Configuration and Workflow Requests

Guidelines on submitting requests to the Application Support Team for Workflow and Configuration needs.

Updated this week

To submit and view pending requests navigate to the URL:

How to Submit a Request:

  • Click Create at the top of the page

  • Fill in the Fields & Click Create:

Division Needed

Senior, Healthcare Select, SelectRx (SmartSheet), Term Life, LHA/FE, SQT, SQAH

Submission Type

App Support Needed

Type of Request

Idea

Idea/Request Summary

Provide a Title of the Request

Description

Provide details on the Request

  • BPO Review and Labeling

    • Application Support SQIB Tickets will receive "Application Support" in "Support Team Needed" and will receive a notification when created.

    • Reference the Application Support Escalation Guide for escalation to CRM specific Team Lead.
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