When completing carrier certifications, it is common for questions to arise as each carrier's site is laid out differently and each carrier has varying requirements. When questions do arise, the first reference you will want to use are the certification instructions. There are a different set of instructions based on if this is your initial Certification or your Recertification. These can be found in SR CINDI under the certifications tab or by using the links below.

If you still have questions after reviewing the instructions you can also reference the Certifications FAQ document listed below.

After utilizing the above documents, if you have still not found your answer, there are additional resources for you.

Depending on if you are a current agent or a training agent these resources will differ.