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Senior: Roles and Skill Groups
Senior: Roles and Skill Groups

Senior roles with their appropriate skill groups.

Updated over 7 months ago

All Senior employees will have a role with these skill groups to start when onboarded or receiving a new role. Over time, profiles receive further modifications to agent profiles for specific enrollment capabilities and access to leads.

The following Skill Groups are lead assignment Skill Groups.

  • 24 Hour Reassignment - [NAME]

  • AEC - [NAME]

  • AM - [NAME]

  • Core [#] Web

Role Profiles:

These are italicized in the Skill Groups column to reiterate that those listed are placeholders for that type of Skill Group, not necessarily that exact one.

Role Name

Skill Groups

ASA - Ancillary Sales Agent

  • AM - Ancillary Sales Team

  • AM - Fixed indemnity

  • Combined Enrollment and Call Lobby

  • Enrollment Workflow - Ancillary Sales - Tier 1

  • Marx Access

  • Reassignment - Do Not Remove

  • Senior MVP Testers

  • TPMO

  • x SC+ AWF (NEXT)

  • No Super Switcher Notification

  • Supercede Super Switcher

CCA - AEP CCA (Being Phased Out)

  • AEC - CCA Flex Group Jake

  • Marx Access

  • MCE Access* (Check with onboarding requester)

  • New Acd

  • No Five9 Access

  • Pop Health Transfer* (Check with onboarding requester)

  • provider lookup

  • Reassignment - Do Not Remove

  • Senior MVP Testers

  • No Super Switcher Notification

  • Supersede Super Switcher

  • TPMO

CCA - CCA / Enroller Hybrid

  • AEC - CCA OverFlow Sam

  • Marx Access

  • MCE Access*

  • New Acd

  • No Five9 Access

  • Pop Health Transfer*

  • provider lookup

  • Reassignment - Do Not Remove

  • No Super Switcher Notification

  • Supersede Super Switcher

  • TPMO

CCA - Customer Care Agents

  • AEC - CCA Flex Group CJ

  • Guided Divisional Transfer*

  • Marx Access

  • MCE Access*

  • New Acd

  • No Five9 Access

  • Pop Health Transfer*

  • provider lookup

  • Reassignment - Do Not Remove

  • Senior MVP Testers

  • No Super Switcher Notification

  • Supersede Super Switcher

  • TPMO

CCA - Customer Care Agents - Spanish

  • AEC - CCA Flex Group 2 Pat (Bilingual)

  • Marx Access

  • MCE Access*

  • New Acd

  • No Five9 Access

  • Pop Health Transfer*

  • provider lookup

  • Reassignment - Do Not Remove

  • Senior MVP Testers

  • No Super Switcher Notification

  • Supersede Super Switcher

  • TPMO

CCA - Right Choice CCA

  • AEC - CCA Flex Group Ashli

  • Marx Access

  • MCE Access*

  • New Acd

  • Pop Health Transfer*

  • provider lookup

  • Reassignment - Do Not Remove

  • Right Choice Initiative

  • Senior MVP Testers

  • No Super Switcher Notification

  • Supersede Super Switcher

  • TPMO

ENR - Enrollment Agent

  • AEC - Core Level 4.1

  • Marx Access

  • MCE Access*

  • New Acd

  • Pop Health Transfer*

  • Reassignment - Do Not Remove

  • Senior MVP Testers

  • No Super Switcher Notification

  • TPMO*

ENR - Enrollment Agent - Spanish Pod

  • AEC - Core Level 4 Bilingual

  • Marx Access

  • MCE Access*

  • New Acd

  • Pop Health Transfer*

  • Reassignment - Do Not Remove

  • Senior MVP Testers

  • No Super Switcher Notification

  • Supersede Super Switcher

  • TPMO

ENR - Enrollment Leadership

  • AM - Enroller Supervisor

  • AM - Management

  • Guided Divisional Transfer*

  • Marx Access

  • MCE Access*

  • New Acd

  • Override Duplicate*

  • Pop Health Transfer*

  • provider lookup

  • Reassignment - Do Not Remove

  • Senior MVP Testers

  • No Super Switcher Notification

  • Supersede Super Switcher

  • TCPA Override*

ENR - Enrollment Manager I

  • AM - Enroller Supervisor

  • Marx Access

  • MCE Access*

  • New Acd

  • Override Duplicate

  • Pop Health Transfer*

  • provider lookup

  • Reassignment - Do Not Remove

  • Senior MVP Testers

  • No Super Switcher Notification

  • Supersede Super Switcher

ENR - Enrollment Manager II

  • AM - Enroller Supervisor

  • Marx Access

  • MCE Access*

  • New Acd

  • Pop Health Transfer*

  • provider lookup

  • Override Duplicate*

  • Reassignment - Do Not Remove

  • Senior MVP Testers

  • No Super Switcher Notification

  • Supersede Super Switcher

  • TCPA Override

ENR - Hybrid Enroller

  • 7 Day CE Reassignment - Core

  • AEC - Core Level 3.1

  • AM - AEP Sales Agents

  • Core 1 Web

  • Core 2 Web

  • Core 3 Web

  • Guided Divisional Transfer*

  • Marx Access

  • MCE Access*

  • New Acd

  • Peak Vol Mgt

  • Pop Health Transfer*

  • Reassignment - Do Not Remove

  • No Super Switcher Notification

  • Supersede Super Switcher

SAA - AEP Sales Agent - SelectQuote

  • AEC - AEP L1.1

  • AEC - Core Level 2

  • AM - AEP Sales Agents

  • Core 1 Web

  • Guided Divisional Transfer*

  • Marx Access

  • New Acd

  • Peak Vol Mgt

  • Pop Health Transfer*

  • Reassignment - Do Not Remove

  • No Super Switcher Notification

  • Supersede Super Switcher

  • x SC+ AWF (NEXT)

SAA - Flex Agent

Upcoming Project

SAA - Hybrid Winback

  • 7 Day CE Reassignment - Core

  • AEC - VIP Winback Level 1

  • AM - Core Agents - All

  • Guided Divisional Transfer*

  • Marx Access

  • New Acd

  • Pop Health Transfer*

  • Reassignment - Do Not Remove

  • Senior MVP Testers

  • No Super Switcher Notification

  • Supersede Super Switcher

  • WB - Outbound in OPS

  • x SC+ AWF (NEXT)

SAA - Right Choice Agents

  • AEC - CCA Flex Group Bati (Bilingual)

  • Marx Access

  • MCE Access*

  • New Acd

  • Pop Health Transfer*

  • provider lookup

  • Reassignment - Do Not Remove

  • Right Choice Initiative

  • Senior MVP Testers

  • No Super Switcher Notification

  • Supersede Super Switcher

  • TPMO*

SAA - Sales Agent - Core Choice

  • 24 Hour Reassignment - Core

  • AEC - Core Level 2

  • AM - Core Agents - All

  • Core 1 Web

  • Core 2 Web

  • Core 3 Web

  • Enrollment Workflow - CAN'T SUBMIT OLD AP PRODUCTS

  • Guided Divisional Transfer*

  • Marx Access

  • New Acd

  • Peak Vol Mgt

  • Pop Health Transfer*

  • Reassignment - Do Not Remove

  • Senior MVP Testers

  • No Super Switcher Notification

  • Supersede Super Switcher

SAA - Sales Agent - SelectQuote

  • 24 Hour Reassignment - Core

  • AEC - Core Level 3.5

  • AM - Core Agents - All

  • Core 1 Web

  • Guided Divisional Transfer*

  • Marx Access

  • New Acd

  • Pop Health Transfer*

  • Reassignment - Do Not Remove

  • Senior MVP Testers

  • No Super Switcher Notification

  • Supersede Super Switcher

  • x SC+ AWF (NEXT)

SAA - Sales Agent - Spanish Pod

  • AEC - Spanish Pod Agent

  • Marx Access

  • New Acd

  • Pop Health Transfer*

  • Reassignment - Do Not Remove

  • Senior MVP Testers

  • Spanish - Plan Moves*

  • Spanish - Plan Terminations*

  • Spanish Peak Vol Mngt

  • No Super Switcher Notification

  • Supersede Super Switcher

  • TPMO

SAA - Sales Agent - Tiburon

  • 24 Hour Reassignment - Tiburon

  • AEC - Pod Level 1

  • Guided Divisional Transfer*

  • Marx Access

  • New Acd

  • Reassignment - Do Not Remove

  • Senior MVP Testers

  • No Super Switcher Notification

  • Supersede Super Switcher

  • x SC+ AWF (NEXT)

SAA - Sales Agent - Tiburon Hybrid

  • 24 Hour Reassignment - Tiburon

  • AEC - Core Level 3.4

  • Guided Divisional Transfer*

  • Marx Access

  • MCE Access*

  • New Acd

  • Pop Health Transfer*

  • Reassignment - Do Not Remove

  • Senior MVP Testers

  • No Super Switcher Notification

  • Supersede Super Switcher

  • x SC+ AWF (NEXT)

SAA - Sales Agent - UHC Direct

  • 24 Hour Reassignment - UHC

  • AEC - Core UHC Direct Agent

  • Marx Access

  • New Acd

  • Pop Health Transfer*

  • Reassignment - Do Not Remove

  • Senior MVP Testers

  • No Super Switcher Notification

  • Supersede Super Switcher

  • x SC+ AWF (NEXT)

SAA - Sales Agent - Wellcare Direct

  • AEC - WellCare Direct Level 3

  • Marx Access

  • New Acd

  • Reassignment - Do Not Remove

  • Senior MVP Testers

  • No Super Switcher Notification

  • Supersede Super Switcher

SAA - Sales Agent - Winback

  • AEC - VIP Winback Level 1

  • Marx Access

  • Pop Health Transfer*

  • Reassignment - Do Not Remove

  • Reassignment - MA Cancelation - ENG

  • Reassignment - MA Cancellation - ENG - Withdrawn

  • Script Assistance Needed*

  • Script Assistance Needed - Tiburon*

  • Senior MVP Testers

  • No Super Switcher Notification

  • Supersede Super Switcher

  • TPMO

  • x SC+ AWF (NEXT)

SAA - Sales Agent - Winning Choice

  • AEC - VIP Winback Level 1

  • Guided Divisional Transfer*

  • Marx Access

  • MCE Access*

  • New Acd

  • Pop Health Transfer*

  • provider lookup

  • Reassignment - Do Not Remove

  • Reassignment - MA Cancelation - ENG

  • Reassignment - MA Cancelation - SPA

  • Reassignment - MA Cancellation - ENG - Withdrawn

  • Reassignment - MA Cancellation - SPA - Withdrawn

  • Senior MVP Testers

  • No Super Switcher Notification

  • Supersede Super Switcher

  • TPMO

  • WB - Outbound in OPS

  • x SC+ AWF (NEXT)

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