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All CollectionsSQT: Sales Qualification Team DivisionScout Error Messaging & Troubleshooting
How do I check my IR AD from Scout?
How do I check my IR AD from Scout?
Updated over a year ago

You may be asked to check your IR AD, or Inside Response Active Directory. This will help verify that you are logged in to Scout with the correct access and credentials.

To check your IR AD:

  1. Navigate to the circle with your initials in the top-right of Scout

  2. Click the circle, then click "Logout"

  3. Take note of the username you are asked to verify, logging out fully is not needed

  4. Provide the displayed username back to support

    1. If you do not recognize the username then chances are this is causing issues

    2. Your agent will be able to verify the correct IR AD for you to use

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