When an agent receives an administrative action or criminal/credit charge against their record, the agent should immediately notify the licensing team and provide all documents received pertaining to the offense. For administrative actions, this will include a signed statement identifying the type of license and explaining the circumstances of each incident, a copy of the Notice of Hearing or other documentation that states the charges and allegations, a copy of the official document, which demonstrates the resolution of the charges, or any final judgment-Consent Order. For criminal/credit charges, this will include a signed statement outlining the events, which led to the arrest including what was decided upon at trial, the county the case took place in, the classification of the charge (Felony, or Misdemeanor) and the current status of the case. Also, send a copy of the charging document, and a copy of the official document, which demonstrates the resolution of the charges or any final judgment.