What's the Orange in my PV?
The account needs to be worked. Whether the account is a New Inbound Call, New Lead, or it has a Past-Due Event that needs to be dismissed.
The "Orange" on the Account is the PV Rule, which means, it will stay in your PV until you apply an action to it.
What's the Grape in my PV?
The account needs to be worked. It is more than likely completely unworked, and still in New Inbound Call status. You can have up to four of these in your PV, and if you have any more, your PV will be blocked.
What's the Banana in my PV?
The banana indicates that the lead is a Right Choice lead. If you are not a Right Choice Agent and you have a Banana lead, partner with your manager to get the lead out of your PV. Otherwise, work the lead as you normally would.
