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How to Reach IT ServiceDesk

ServiceDesk, SD

Updated over a year ago

ServiceDesk or App Support: Who do I reach out to?

Basic Steps to log a ticket with ServiceDesk:

  1. Start an email message to itticket@selectquote.com,
    Example Picture

  2. Provide a Subject:

    1. A short clear description of the issue

  3. In the body provide the…

    1. Issue Description, The more information the better!

    2. What website is it occurring on?

    3. What account is this occurring with?

    4. Is the Issue constant or intermittent?

  4. ScreenShots/Pictures are worth a 100 words!I

    1. if there is a lot of stuff in the screenshot, try to highlight where in the screenshot it's occurring and what you expected to occur. Screenshots of any error messages encountered are worth a 1000 words

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